Customer Reviews

Updated April 2018.
"Salesman answered all of my questions and was very helpful getting my iphone connected. Both salesman and financial guy were not pushy and did not try to oversell features or accessories." - Bruce K.

"Great product and service." - Harvey D.

"Good customer service and excellent performance from sales rep and other members of the sales team." - Omotayo A.

"Myles was great to deal with, knowledge was great or he would find out the answers without hesitation. Rohan is great also, he even allowed us to have coffee and donuts." - Roberta L.

"We are very much satisfied by the high level of excellence in customer service we experienced while purchasing our Kia." - Kenneth H.

"Very friendly staff and fantastic customer service." - Vincent M.

"We were very impressed with the sales associate Myles Bennet. He was very personable and knowledgeable, including replying promptly to several emailed questions. Myles and the service department were ready and willing to prepare the vehicles for us to view and test drive. Mike Wiebe, the finance manager, was also pleasant to deal with and assist us in the finance process. Birchwood shout be proud of their staff at Birchwood Kia West." - Larry T.

"Professional service and friendly and well knowledgeable sales team." - Ronald B.

"Our intention was to look at a used Nissan at the dealership. Then our salesperson Mike and sales manager Eric talked about a new Sportage which would not be significantly more. I have to admit Kia was not on my radar given my BIL's opinion on the brand. Mike talked about how Kia has improved by getting high level people from other reputable manufacturers. I generally do research and not buy on a whim. But Mike was very enthusiastic about the brand and we decided on the purchase. Mike also responds via email in moments on a question. It was a good experience there." - Richard B.

"Very friendly and worked very hard to get the payment I asked for." - Andrea O.

"Great help with purchase to fit budget needs." - Glyne G.

"Easy to talk to sales reps. Very appreciative that I decided to deal with them in finding a new car." - Derek S.

"Sales person was honest and dedicated a fair amount of time to ensure that we were familiar and informed on the two vehicles we were considering. Even though our initial test drives were near the end of the business day, Bryan did not make us feel rushed and welcomed every question." - Robert V.

"People caring." - Janaina A.

"Quality of service and value of purchase compared to other brands." - Tami E.

"Ease of purchase and professionalism of the sales team." - Kevin P.

"The whole team obviously had customer service as their #1 goal." - Marcia S.

"The sales team was professional and respectful." - Pavel V.

"The friendly nature of the sales rep along with a no pressure approach. I appreciate that." - James S.

"We were treated beyond a 10 from the time we walked in till the time we drove away. Asked a question, got an answer. The most polite, young people I've met in a while." - Thomas S.

"The person who helped me, Michael Downs, did a great job understanding what I was looking for and from that provided options I hadn't considered. I love my truck, I wouldn't have her without Michael's help. I will be referring him to anyone I know who's looking for a vehicle." - Taylor N.

"Attentive sales people, willing to do anything they can to help you." - Nicole K

"Was very impressed on the entire experience from start to finish." - Karen T

"Super personal group of people and expert knowledge of the vehicles. Never pressure you in any way, excellent."  - James S

"Courteous, prompt, no pressure, made the payment plan manageable" - Lorraine G

"Accommodating friendly service" - Yann B

"I would recommend Kia West because all of the people I met during the sales process answered our questions intelligently and represented their vehicles with professionalism." - Barbara B.

"Honesty, friendly, fair service. Birchwood Kia was the best out of the 7 or 8 dealerships that I had been to while looking for a new car." - Martin R.

"Knowledgeable staff, friendly and approachable team, zero pressure. The experience was truly wonderful." - Samantha T.

"Fast, friendly, and made the car buying process easy." - Sheena F.

"Awesome people, I had questions and questions were answered. They kept their word on looking after my vehicle purchase, and everything was great! I would definitely recommend to go to Birchwood Kia West." - Donna C.

"Staff was excellent, listened to what my needs and wants were and did their best to help me achieve them. I was very happy with my experience from test drive to the purchase of my vehicle. Would definitely recommend them to others." - Erica M.

"Best experience I've ever had at a car dealership! Very professional and courteous!" - Christopher S.

"Our salesman was wonderful. Michael Downs asked the right questions about our needs, plus he asked us about what we were interested in. Made us feel comfortable and have a laugh along the way. He made buying a car not a chore, but a fun experience." - Marjorie M.

"Ensured our needs were met and considerate of any concerns voiced. Spent as much time as required to ensure we were comfortable with the features of the vehicle after the purchase." - Ronald H.

"Very satisfied with the knowledge of the product and was treated in a very friendly and professional manner. All the staff we dealt with were more than willing to answer all our questions, made us feel very confident in the decision we made. Special thanks to Dan!!" - Bruce K.